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Venue Ticketing Officer

Date : 2017-04-21  2017-06-20

Job Category : FIFA U-17 World Cup LOC


Position: Venue Ticketing Officer

Area: Marketing Department

Reports to: Ticketing Manager, Local Organising Committee

Place: Host cities (Goa/Guwahati/Kochi/Kolkata/Navi Mumbai/New Delhi)

Type of contract:Fixed Term: August-November 2017

Email application with one page resume to: opportunities@india2017wc.com

Email subject: Marketing – Venue TicketingOfficer (Host City Name)

Application deadline: 20th June 2017


India will host the FIFA Under 17 World Cup in 2017. It will be the first time the country hosts an event from the world football governing body. This is the third most important event of the FIFA calendar, with 24 countries playing 52 games in 6 venues across India. The FIFA Under 17 World Cup has been a key stepping stone in the careers of a large part of world football stars, among them 16 senior FIFA world champions and will be the most important event ever to be hosted in Indian football history.

The tournament has a huge worldwide reach, with an estimated global audience of about 200 million viewers from almost 200 different countries, which is a golden opportunity to show India throughout the world, its cities, culture and the capability of organizing an event of the highest standards.

The FIFA Under 17 World Cup will have a lasting influence in Indian Football, upgrading the infrastructure, setting up proper game operations standards and improving the overall quality of the game. Undoubtedly, the FIFA Under 17 World Cup India 2017 is primed to be a game changer for Indian Football.



Job Description:

This position will be responsible formanaging the Ticketing Departmentwith implementation of the ticketing strategies for the tournament and to support the objectives and ticketing operations for the competition at the venue level. The position will act as the main contact for all the ticketing operations at the venue level.

The VenueTicketingOfficer must work jointly with the Ticketing Manager and Head of Marketing to implement strategies, action plans, protocols and business plans that have as an objective fulfill the Mission and Vision of the Organization.

Main Responsibilities:

  • ManagingVenue Ticketing Department within the preparation work of FIFA Under 17 World Cup India 2017;
  • Responsible for implementing the ticketing strategy with the ticketing services agency;
  • Work closely with the Ticketing Agency to deliver the ticketing strategy and operations of the tournament;
  • Monitoring the deliverables of the ticketing agency at the venue level in terms of staffing, signage, box offices, etc;
  • Cooperation with all LOC departments concerning the ticketing matters at the venue;
  • Working with ticketing database and preparing reports for internal and external parties;
  • Training of sales agents and ticketing volunteers;
  • Organizing and monitoring ticket requests by LOC team;
  • Other responsibilities related to ticketing issues;
  • Develop its work consistently with the values of the organization;


Candidate Profile:

  • Full university education in streams such as Finance, Economics, Marketing, Events Management, Tourism or others related;
  • At least 3 years working experience in ticketing sales and/or operations;
  • Knowledge of ticketing systems, reports and software, ideally in the sports industry;
  • Experience with client management;
  • Experience with creating proposals;
  • Strong analytical capacity;
  • Good relationship with peers in high stress moments;
  • Excellent written and oral skills;
  • Advanced Level of English;
  • Advanced Level of knowledge in Microsoft Office platforms such as Excel, Word and Powerpoint;
  • Work Experience in sports is a plus; and
  • Work Experience in start-up companies is a plus.